Thank you for choosing our IPTV service. We believe in the quality of our products and strive to make your experience delightful every day. While we understand that our subscription plans may not work perfectly for everyone all the time, we are committed to resolving any issues and ensuring your satisfaction.
If you’re unhappy with your purchase or encounter an issue that renders the system unusable, we’re more than willing to provide a refund. Here’s how you can request a refund:
- Make a note of your transaction order ID.
- Email us with the subject: “Request for refund.”
- Describe the issues you’re facing and the reason for your request.
In some cases, we may ask for proofs, and we will also provide proofs of our work to explain our point of view and decision transparently.
Conditions for Refund:
– We cannot provide refunds for technical issues unless we are given the opportunity to try to resolve them within 48 hours.
– If we’re unable to resolve your issue within 48 hours, a refund will be processed.
– Refunds can only be issued within 48 hours of the purchase date.
– Refunds will be processed in full if requested within the first 7 days. After this period, partial refunds will be issued based on the remaining subscription period.
– Our support team will contact users in all refund cases.
Assistance with Setup:
– We offer the best support to help you set up your boxes, devices, apps, and systems. However, our support is limited to pre-defined steps for configurations.
Issues with Channels:
– While our servers are stable, temporary issues with channels may occur due to various reasons, such as internet fluctuations, device setup issues, ISP problems, server updates, or customer preferences.
We appreciate your understanding and patience as we work to provide the best IPTV experience for you. If you need assistance, our live support is available 24/7.